Wisconsin Web Access Management System

Wisconsin Web Access Management System State of Wisconsin
Wisconsin User ID
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Frequently Asked Questions (FAQ)

Web Access Management System(WAMS)

What is MyLoginAccount?
MyLoginAccount is your access point to the Login page if you are not currently logged in. If you are currently logged on, MyLoginAccount will take you to the Profile Management function.

Self-Registration

How do I request a Wisconsin User ID and Password?
Click the Self-Registration link. After accepting the User Acceptance Agreement, you will begin the self-registration process. Once you submit the online form, you will receive an e-mail message containing a link to the Login page. When you log on with your new Wisconsin User ID and password, your account will be activated.

What happens to my contact and account information?
Refer to the User Acceptance Agreement for an explanation of the State of Wisconsin's policies regarding the information collected and retained in the e-Business Directory.

What are the Secret Question and Answer and why do I need them?
The answer to your secret question is used to recover your account in case you've forgotten your User ID or Password.

Can I share the same e-mail account with one or more other people?
No. Each person must have a unique e-mail address for verification during account creation. The e-mail address is also used to recover your personal account if you have forgotten your User ID or Password.

What happens if I do not activate my account within four days?
The information you submitted during Self-Registration will be deleted and you will need to start the process again.

What should I do if I submit a request for a Wisconsin User ID and Password, but do not receive an e-mail confirming my request and providing the Web link to activate my account?
There are two options. You can contact the Help Wisconsin Support for help. Or, you can wait till the existing account is deleted in four days and start the registration process again.

Profile Management

How do I change my password?
Clicking the MyLoginAccount icon will bring you to a Login page. Enter your User ID and Password, then click Login. On the Profile Management page, click the Change Password link. Enter your Current Password and your New Password, then re-enter your New Password and click Submit. You will receive notification that your account has been changed.

How do I change my contact or account information?
Clicking the MyLoginAccount icon will bring you to a Login page. Enter your User ID and Password, then click Login. On the Profile Management page, edit any field containing incorrect contact or account information. Provide your password to authorize the change and then click Submit. You will receive notification that your account has been changed.

How do I change my e-mail address?
Clicking the MyLoginAccount icon will bring you to a Login page if you are not currently logged in. Enter your User ID and Password, then click Login. On the Contact and Account information page, edit the e-mail field and then click Submit. You will receive notification that your account has been changed.

How do I change my User ID?
Clicking the MyLoginAccount icon will bring you to a Login page. Enter your User ID and Password and then click Login. On the Contact and Account information page, edit the User ID field, then click Submit. You will receive notification that your account has been changed.

Account Recovery

What should I do if I forget my Password or User ID?
Use my MyLoginAccount to display the Login page. Click the link Forgot your password? on the Login page. After entering your Wisconsin User ID or your e-mail address, you will receive an e-mail message containing a link to the Secret Question and Answer page. If you answer your secret question correctly, you will be able to choose a new password. The last step is to terminate the Account Recovery session so you can login with your new password.

What should I do if my account is locked?
Use my MyLoginAccount to display the Login page. Access Account Recovery by clicking on the link Forgot your password? on the Login page. Follow the instructions on each screen. If your account has been locked by an Administrator, you will need to contact the Help Wisconsin Support for help.

Why is my account locked?
Your account may be locked if you entered an incorrect User ID or Password when logging in, or your account has expired.

General

Why can't I access an application if I have logged on with a valid Wisconsin User ID and Password?
Having a valid Wisconsin User ID and Password is one of two steps necessary to access secured Web applications. You must also have permission to access that particular Web application and have had that permission recorded on your account in the directory.

How do I obtain permission to access secured State Web applications?
You will need to contact the owner of the application, e.g., an agency, program area or business, to request access to their application.

How do I disable my account?
Currently there is no way to disable your account.

How do I log out of an application?
If no Logoff link is provided, select Logout on the WAMS home page.


Wisconsin Web Access Management System