The secret question and answer is for use if you forget your password and/or your User ID. With a well-chosen question and answer, our automated account recovery process will allow you to continue to use your account without the need to call for help.
- Something that does not change over time.
- Not easily guessed. There should be many possible wrong answers. Choose something that is not generally known and could not easily be obtained - particularly if it could be obtained electronically.
- Short - probably one word that would always be typed the same way. This is so that our automated account recovery process can unambiguously match your answer.
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- “What was the last name of my first grade teacher?”
- “What was the name of my first pet?”
- “What is the last name of my favorite teacher as a child?”
- “What is the first name of my childhood best friend?”
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- “What is my favorite color?”
Might change. Might be easily guessed, especially if it is something like red, green, or blue.
- “What is my mothers maiden name?”
Much overused. Can be obtained from a variety of sources.
- “In what month was my father born?”
There are only 12 possible answers. Might be obtained from a variety of sources.
- “What color is my car?”
You might have a different answer next year. Many people might know or could obtain the answer.
- “What is my shoe size?”
Limited number of possible answers. Others might know or could guess.
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